At Inficaps, we strive to provide excellent customer service. Our cancellation and refund policy is outlined below:

Cancellation Policy:
– Cancellation of an order is only allowed if the order has not been shipped to the courier for delivery.
– Once an order has been shipped, cancellation is not permitted.
– To request a cancellation, please contact us immediately at inficaps@gmail.com with your order details.

Refund Policy:
– Refunds will only be granted under the following circumstances:
– The product is damaged upon delivery.
– The wrong product is delivered.
– To be eligible for a refund, you must provide proper proof of the issue, such as photographic evidence or a recording of the unboxing process clearly showing the damage or incorrect item received.
– Refunds will not be provided for:
– Change of mind or preference.
– Minor imperfections that do not affect the functionality of the product.
– Damage caused by improper use or mishandling of the product.
– Refunds will be processed within [number of days] days of receiving and verifying the returned product.
– The refund will be issued to the original payment method used for the purchase.
– Shipping charges are non-refundable, except in cases where the product is damaged or incorrect due to our error.

Return Procedure:
– To initiate a return and request a refund, please contact us at inficaps@gmail.com within 2 days of receiving the product.
– We will provide you with instructions on how to return the item.
– Please ensure that the product is returned in its original packaging, unused, and in the same condition as received.

Contact Information:
– If you have any questions or concerns regarding our cancellation and refund policy, please contact us at inficaps@gmail.com.